Free for orders over 60 €, 4.50 € or 5.5 € for lower orders. (Valid for Peninsula, rest see table below)
Peninsula: 48h (4,5 €) or urgent 5.5 € (24h)
Balearic Islands, Ceuta and Melilla: 48h
Rest of the European Union: Between 48h and 72h
Orders are sent at 15: 30h, so orders placed after that time managed the next day
You have 14 days to return an order without stating any reason.
Upon return, you must include all original packaging, accessories, manuals, etc ... or depreciation deducted from the refund.
The refund will always be made in the same way that the payment was made
Return shipping can do it the way you prefer
All confirmed orders Monday through Friday will be handled on the spot for shipping. Shipments from 15: 30h are processed and shipped the next business day.
Shipments to the Peninsula: 24h, for orders placed before 15: 30h.
Shipments to the Balearic Islands, Ceuta and Melilla: 48h
Shipments to the EU: 48 / 72h
As a general rule, the shipment is made directly upon receipt of payment. The deadline may be extended for reasons beyond the control of the parties such as force majeure, unforeseen production interruptions, intervention by the authorities, delays in transport and customs, shipping damage, removing important parts manufacturing and labor disputes.
Delivery will be made in the delivery address provided by the customer. The client ensures that the delivery address provided is correct and complete. Any costs incurred by the wrong distribution in connection with the indication of an incorrect delivery address are borne by the customer.
No shipments will be made to PO, slogans, or Post Office boxes or hotels of any kind.
The deadline may be extended for reasons beyond the control of the parties such as force majeure, unforeseen production interruptions, intervention by the authorities, delays in transport and customs, shipping damage, removing important parts manufacturing and labor disputes.
Returns are accepted within 15 days from the date of delivery of the order. If products are not returned in their original packaging will be deducted from reimbursement entailing depreciation. Reimbursement will be made by the same system on which the payment was made by a value equal to the price paid at the time of purchase, including payment of the product and shipping costs. Shipping costs for the return shall be borne by the customer.
Shipments to the Peninsula: For orders over 60 € shipping costs are free.
Orders under 60 € are charged at € 3.90 per shipment.
Shipments to islands: Orders to Canary and Balearic vary depending on the weight of the shipment. The cart displays automatically updated with the weight of purchase and the province of shipping prices. Any customs cost borne by the buyer.
Shipping costs to the Canary Islands:
0-1Kg: 23.82 €
1-3Kg: 31.04 €
3-5kg: 52.26 €
5-10kg: 69.31 €
10-15kg: 86.36 €
15-20kg: 102.41 €
20-25Kg: 121.46 €
25-30kg: 138.51 €
30-50Kg: 155.71 €
Shipping costs to the Balearic Islands:
0-2Kg: 10.45 €
2-4kg: 15.65 €
4-6kg: 21.71 €
6-10Kg: 33.84 €
10-14Kg: 45.96 €
14-20Kg: 58.09 €
20-24Kg: 70.20 €
24-30Kg: 88.39 €
30-40kg: 149.07 €
Shipping costs Ceuta and Melilla:
0-1Kg: 12.46 €
1-3Kg: 14.78 €
3-5kg: € 17.10
5-10kg: € 22.90
10-15kg: € 28.70
15-20kg: 34.50 €
20-25Kg: 40.30 €
25-30kg: 46.10 €
30-50Kg: 69.30 €
No shipping collection
In the event that a shipment previously paid, it is made available to the client and not collect, Photoluminescent try to locate and facilitate its delivery as soon as possible. If not collected within 7 days, the customer must pay the amount of storage that copper logistics provider. Should not be collected within 15 days will be returned to Photoluminescent product and the customer must pay shipping costs.
Admitted orders within mainland Spain and the Balearic Islands, also the Canary Islands, Ceuta, Melilla and some European countries: France, Germany, Italy, Belgium, Netherlands, Luxembourg and the United Kingdom, among others. In Portugal only shipments are carried Peninsula.